Business Management Dynamics

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ISSN: 2047-7031

bmd Business and Management Dynamics bmd
ISSN: 2047-7031  
Volume  9   Issue 06  2019  
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Article Abstract
Lessons Learned from Globalization - A Case from an Offshore Point of View
Keywords:  Globalization, Offshore, Culture, Team Work, Nepotism, Leadership
Perwaiz B. Ismaili, Ph.D.
Globalization in a highly interconnected e-world has opened up new venues and opportunities for people and countries alike. Once scarce locally, offshore resources are now easily accessible to organizations, to accomplish and exceed their strategic goals cost effectively. However, it is demanding for both the host, and particularly for the offshore companies in developing countries who provide support and consulting resources for host (or home) organizations, typically situated thousands of miles away. They continue to reinvent themselves and, under the constant scrutiny for providing, among other things, quality support and services. To better understand a transformational effort by a medium-sized offshore company based in Pakistan providing support for an offshore home organization, a case study from a socio-technical perspective was conducted. The feedback of the senior management and survey of people working for the offshore workforce were conducted. From the qualitative analyses of the offshore workforce survey, instead of technology, candid internal and external perspectives emerged. Workforce survey highlighted the need to review the external percepts of globalization in reference to people and culture, while internal perspectives drew attention to local business practices that must be mitigated from the organizational framework by the offshore leadership. Balance of perspectives were maintained for this case. Finally, lessons learned from the offshore case will serve as a good gauge in stirring conversations regarding the crossroads between globalization and cultures.
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