Business Management Dynamics

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ISSN: 2047-7031

bmd Business and Management Dynamics bmd
ISSN: 2047-7031  
Volume  5   Issue 8  2016  
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Article Abstract
Application of Fuzzy Analytical Hierarchy Process and Quality Function Deployment (FAHP-QFD) Technique in Improving Employee Performance
Keywords:  Fuzzy Analytic Hierarchy Process (FAHP), Quality Function Deployment (QFD), Management Alternatives, Employee Performance
Sarfaraz, A. R. , Pourmohammadi, H. , Latifian, A. M.
In this paper, we utilized Fuzzy Analytic Hierarchy Process (FAHP) combined with Quality Function Deployment (QFD) to identify the best management alternative among possible choices to maximize employees' performance. Today's highly competitive business environment necessitates the use of an advanced model to evaluate employees' performance and improve them. Sophisticated forms of assessments are required to succeed in this challenging global market, which human performance plays a critical role. In this study, combined FAHP-QFD model is introduced to analyze a multi-criteria decision making problem of management style selection and employee evaluation. In the proposed model, decision makers select the best possible alternative with high level of clarity, through comparing multiple pair-wise comparisons and also utilizing both expert opinion and voice of employees.
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