Business Management Dynamics

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ISSN: 2047-7031

bmd Business and Management Dynamics bmd
ISSN: 2047-7031  
Volume  4   Issue 1  2014  
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Article Abstract
Organizational Trust and Job Satisfaction: A Study on Hotels
Keywords:  Organizational trust, job satisfaction, hospitality industry, hotels, human resources
Evren GÜÇER and Şerif Ahmet DEMİRDAĞ
The tourism industry is labor-intensive system and also an intangible product. Thus, the human factor plays a significant role in the terms of profitability of tourism establishments. The businesses can reach the aims and goals only with employees' achievement. And the employees can be efficient in the organizations where they can have trust and high level job satisfaction. The purpose of this research is to determine the level of organizational trust perception and job satisfaction of the hotel employees and to examine the relationship between these variables. The research population is composed of the employees of thermal hotels and city hotels establishments in Afyon and Ankara in April, 2014 whereas the sample of research is made up of 408 employees of 19 hotels chosen.
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