Business Management Dynamics

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ISSN: 2047-7031

bmd Business and Management Dynamics bmd
ISSN: 2047-7031  
Volume  3   Issue 5  2013  
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Article Abstract
Outsourcing in Thermal Hotel Enterprises: The Case of Turkey
Keywords:  Outsourcing, Tourism, Thermal Hotel.
AHMET BAYTOK, HASAN HUSEYIN SOYBALI and OZCAN ZORLU
The aim of this study is to present the status of outsourcing practices in Ministry of Culture and Tourism registered and operation licensed thermal hotel enterprises in Turkey. This research was supported by 65 out of 72 thermal hotel enterprises operating in Turkey, and it is identified that 22 enterprises use outsourcing. As a result of the evaluation of the data gathered from the aforementioned enterprises, it is ascertained that thermal hotel enterprises consider thermal units, cure units, and SPA/Wellness services as their core competencies and outsourcing is not preferred in these areas, and instead, personnel transportation, security, animation and food and beverage services are mostly outsourced service areas. The important benefits gained through outsourcing are identified as emphasizing more on service quality and proficiency of the suppliers, consideration of the issue from an administrative perspective, increase in service quality, focusing more on core competencies, and reducing costs.
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